QUESTIONS? WE’VE GOT ANSWERS
FREQUENTLY ASKED QUESTIONS
Everything you need to know about Crunchables, our treats, delivery and event orders.
PRODUCTS & FRESHNESS
Freeze-drying removes moisture from candy and transforms its texture. The result is a light, airy and crispy treat with a satisfying crunch and intense flavour.
Keep your Crunchables sealed in their resealable pouch and store them in a cool, dry place away from heat, moisture and direct sunlight. Always close the bag properly after opening to protect the crunch.
No. Store them sealed in a cool, dry place. Moisture can soften freeze-dried treats, so avoid leaving the bag open.
No. Every sweet transforms differently during freeze-drying. Some become light and airy, while others become crisp, puffy or extra crunchy.
ORDERS & DELIVERY
Delivery within the UAE usually takes 1–2 days after your order has been prepared.
Yes, international delivery is available to supported destinations. International delivery usually takes approximately 3–5 days after dispatch. Customs processing and local courier delays may affect the final delivery time.
Available delivery options and their prices are calculated and displayed during checkout based on your location and order.
When tracking is available, you will receive the tracking details using the email address or phone number provided at checkout.
Contact us as soon as possible with your order number. We will try to help, but changes or cancellations may not be possible after the order has entered preparation or has been dispatched.
Please contact us as soon as possible with your order number and clear photographs of the parcel and products. Our team will review the issue and help you with the next steps.
Contact us immediately with your order number and the correct address. We cannot guarantee that an address can be changed after the parcel has been processed or dispatched.
For food-safety reasons, opened or used food products normally cannot be returned. Please review our Refund Policy or contact us if your order arrived damaged, incorrect or had another problem.
EVENTS & SUPPORT
Yes. We can help with birthdays, school events, corporate events, community events and private celebrations. Complete our Plan My Event form with your event details and our team will contact you.
Custom quantities and packaging options may be available depending on the event, order size and preparation time. Submit an event enquiry so our team can discuss the available options with you.
Crunchables occasionally attends local markets and pop-up events across the UAE. Visit our Find Us section and follow our social-media pages for upcoming locations and dates.
Visit our Contact Us page to send a message, contact us through WhatsApp or email our team.
STILL NEED HELP?
Can’t find the answer you’re looking for? Send us a message and our team will be happy to help.