REFUND & RETURNS POLICY

Crunchables sells edible food products. For health, hygiene and food-safety reasons, we generally cannot accept returns or exchanges because a customer changed their mind, selected the wrong product or no longer wants the order.

Opened, consumed or improperly stored products cannot be returned for resale.

This restriction does not affect any mandatory rights available to customers when products are defective, unsafe, damaged, incorrect or materially different from what was ordered.

Please contact us as soon as possible if your order:

• Arrives damaged
• Contains an incorrect product
• Is missing an item
• Appears defective or unsafe
• Is materially different from what you ordered

Please provide:

• Your full name
• Order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the packaging and shipping label

Please keep the affected product and its packaging until our team completes its review.

After reviewing the issue, we may offer an appropriate remedy, including a replacement, store credit, partial refund or full refund, depending on the circumstances and applicable consumer law.

Nothing in this policy limits any mandatory consumer rights.

Because our products are edible, we do not normally accept returns, refunds or exchanges for change-of-mind purchases.

Please review the product name, ingredients, quantity, delivery address and order total carefully before completing checkout.

If you need to cancel or change an order, contact us immediately with your order number.

We will try to assist, but cancellation or modification is not guaranteed after an order has entered preparation, been packed or been handed to the courier.

If an order is successfully cancelled before preparation or dispatch, the eligible amount will be returned to the original payment method.

Customers are responsible for providing a complete and accurate delivery address, phone number and contact information during checkout.

If an order cannot be delivered because the address or contact information is incorrect or incomplete, additional delivery charges may apply.

We cannot guarantee a refund for food orders returned because the customer supplied incorrect delivery information, refused delivery or was unavailable to receive the parcel.

This does not apply when the delivery problem was caused by Crunchables or its delivery partner.

Estimated delivery times are:

• UAE delivery: approximately 1–2 days
• International delivery: approximately 3–5 days after dispatch

Delivery times are estimates and may be affected by weekends, public holidays, weather, courier delays, customs processing or circumstances outside our reasonable control.

If tracking shows that your parcel may be lost, contact us with your order number so we can investigate with the courier.

A delay alone does not automatically qualify for a refund while the parcel remains in transit. If the parcel is confirmed as lost, we will review the available replacement or refund options.

International customers are responsible for providing accurate delivery information and checking whether food products can be imported into their destination country.

Customs duties, import taxes and clearance charges are normally the customer’s responsibility unless stated otherwise during checkout.

Crunchables is not responsible for customs delays or charges imposed by the destination country.

If an international parcel is rejected, abandoned or returned because the customer did not pay required customs charges or did not comply with local import requirements, shipping and other unrecoverable costs may be deducted from any eligible refund.

This policy does not limit mandatory consumer rights that apply in the customer’s country.

Approved refunds will be issued to the original payment method used for the order.

Once a refund has been approved and processed by Crunchables, the time required for it to appear in the customer’s account depends on the payment provider, card issuer or bank.

Original delivery charges are normally non-refundable unless:

• The order was incorrect
• The product was damaged or defective
• The parcel was confirmed as lost
• The refund is otherwise required by applicable law

Crunchables is not responsible for delays caused by banks or payment providers after the refund has been processed.

Sale and promotional food products remain subject to the same food-safety restrictions described in this policy.

This does not remove a customer’s rights when a sale item is damaged, defective, unsafe, incorrect or materially different from its description.

For refund, replacement or order-related requests, please contact Crunchables through our Contact Us page.

Include your order number and all relevant photographs so our team can review the request efficiently.