1. WHERE WE DELIVER
Crunchables delivers throughout supported locations in the United Arab Emirates.
International delivery is available to supported countries shown during checkout.
If a delivery option does not appear after entering your address, we may not currently deliver to that location.
Available destinations may change depending on courier availability, customs requirements and restrictions on importing food products.
2. ESTIMATED DELIVERY TIMES
Our estimated delivery times are:
- UAE delivery: approximately 1–2 business days
- International delivery: approximately 3–5 business days after dispatch
These delivery periods are estimates and are not guaranteed.
Delivery may take longer during weekends, public holidays, promotional periods, severe weather, courier disruptions, customs inspections or circumstances outside our reasonable control.
3. ORDER PREPARATION
Crunchables carefully prepares and packs each order to protect the products during delivery.
Orders are dispatched after payment has been successfully confirmed and the products are ready.
Preparation and dispatch may take additional time during busy periods, large orders, product launches or public holidays.
Delivery estimates begin after the order has been dispatched unless otherwise stated during checkout.
4. SHIPPING COSTS
Shipping costs are calculated during checkout based on:
- The delivery destination
- The size and weight of the order
- The available courier service
- Any promotional shipping offer that applies
Customers can review the available shipping method and cost before completing payment.
5. ORDER TRACKING
When tracking is available, tracking information will be sent to the email address or phone number provided during checkout.
Tracking information may take some time to update after the parcel has been collected by the courier.
Customers are responsible for monitoring their tracking information and responding to courier delivery attempts.
6. DELIVERY INFORMATION
Customers must provide a complete and accurate:
- Full name
- Phone number
- Email address
- Building or villa number
- Street and area
- City or emirate
- Country and postal code when applicable
- Any necessary delivery instructions
Crunchables is not responsible for delivery problems caused by incorrect, incomplete or outdated information entered by the customer.
If you notice an error, contact us immediately. We will try to help, but an address cannot always be changed after the parcel has been prepared or dispatched.
7. FAILED DELIVERY ATTEMPTS
The courier may contact the customer before or during delivery.
If delivery cannot be completed because the customer is unavailable, does not respond, refuses the parcel or provided incorrect information, the courier may return the parcel to Crunchables.
Additional delivery charges may apply if the customer requests another delivery attempt.
Because our products are edible, a returned parcel may not be eligible for redelivery or a full refund if its storage conditions or food safety can no longer be confirmed.
This does not apply when the failed delivery was caused by Crunchables or the courier.
8. DELAYED ORDERS
Occasional delays may occur due to circumstances outside our reasonable control.
If your tracking has not updated for an unusual amount of time, contact us with your order number so we can investigate with the courier.
A parcel is not automatically considered lost simply because it is delayed.
We must normally complete the courier investigation before providing a replacement or refund.
9. LOST PARCELS
If a courier confirms that an order has been lost during delivery, Crunchables will review the order and available remedy.
Depending on the circumstances, the customer may be offered:
- A replacement order
- Store credit
- A refund to the original payment method
We may require the customer to confirm their delivery details and cooperate with the courier investigation.
10. DAMAGED DELIVERIES
If an order arrives damaged, contact us as soon as possible.
Please provide:
- Your full name
- Order number
- Clear photographs of the external parcel
- Clear photographs of the shipping label
- Clear photographs of the damaged products
- A description of the problem
Please keep the products and all packaging until our team finishes reviewing the request.
After review, we may provide an appropriate replacement, store credit, partial refund or full refund depending on the circumstances and applicable consumer law.
11. INTERNATIONAL SHIPPING
International orders may be inspected or delayed by the destination country’s customs authority.
International customers are responsible for checking whether the products can legally be imported into their country.
Crunchables cannot guarantee that every product will be accepted by every country’s customs authority.
International delivery estimates do not include unexpected customs delays.
12. CUSTOMS DUTIES AND IMPORT CHARGES
International orders may be subject to:
- Customs duties
- Import taxes
- Value-added tax
- Courier clearance fees
- Other charges imposed by the destination country
Unless specifically shown as included during checkout, these charges are the customer’s responsibility and are not collected by Crunchables.
Crunchables cannot control or predict charges imposed by foreign authorities.
If an international order is refused, abandoned or returned because customs fees were not paid or import requirements were not completed, shipping fees and other unrecoverable costs may be deducted from any eligible refund.
13. FOOD STORAGE AFTER DELIVERY
Freeze-dried products are sensitive to moisture and heat.
After receiving the order:
- Keep the products sealed
- Store them in a cool, dry place
- Keep them away from direct sunlight and heat
- Close resealable bags properly after opening
Collect delivered parcels promptly and avoid leaving them outdoors or in a hot location for an extended period.
Crunchables cannot be responsible for product deterioration caused by improper storage after successful delivery.
14. ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order.
We will try to assist, but changes and cancellations are not guaranteed after preparation or dispatch has begun.
Once a parcel has been handed to the courier, the delivery address or shipping method may no longer be changeable.
15. CONTACTING US
If you have a delivery question, contact Crunchables through our Contact Us page.
Please include your order number and tracking number, if available.